PHM Technology provides flexible support models to help customers build capability, accelerate adoption and gain measurable value from MADE.
Support can range from product training and implementation guidance through to mentoring, technical troubleshooting and program-specific advisory support.
Discuss Support OptionsFrom onboarding to advanced model-based RAMS workflows, our team helps users build confidence, reduce ramp-up time and apply MADE effectively on real programs.
Choose the right mix of training, technical support and expert guidance for your team, project and deployment environment.
Training is delivered through a combination of mechanisms nominated by the customer, tailored to their systems, workflows and preferred learning format.
Licensed users can access support through a range of mechanisms depending on the nature of the issue and customer preference.
Expert mentoring helps teams understand how MADE can be deployed and used most effectively within a project, program or enterprise engineering environment.
A typical new MADE user requires structured training followed by practical implementation support to consolidate learning and embed repeatable workflows.
Build an initial level of competence with MADE through structured product training and applied examples.
Consolidate the training outcomes through practical support, review and guided application.
Use a system relevant to the customer to maximize familiarity, relevance and practical value.
The MADE Milestones Program provides structured support from leading RAMS modeling experts using the MADE or MODE platforms.
Clarify project goals and technical objectives.
Keep your team aligned and moving toward project outcomes.
Provide targeted support at specified times.
Create a direct connection to experienced PHM Technology engineers.
Provide a channel for usability and software feature feedback.
PHM Technology can recommend a support pathway based on your team size, project scope, deployment needs and desired level of MADE capability.
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