Support
Training, technical support and expert mentoring to help your team get more from MADE.
From product training and implementation guidance to technical troubleshooting and program-specific advisory support. Discuss support options.
Support that helps your team turn MADE into engineering outcomes.
From onboarding to advanced model-based RAMS workflows, our team helps users build confidence, reduce ramp-up time and apply MADE effectively on real programs.
Support Models
Choose the right mix of training, technical support and expert guidance for your team, project and deployment environment.
Training
Training is delivered through a combination of mechanisms nominated by the customer, tailored to their systems, workflows and preferred learning format.
- Detailed user guides, workflows and sample models
- Online user training and tutorials based on a customer-nominated system
- Instructor-led training using systems familiar to the customer’s domain
- Mentoring on effective MADE deployment, including PLM and PDM integration
Technical Support
Licensed users can access support through a range of mechanisms depending on the nature of the issue and customer preference.
- Email support
- Telephone support
- Web conferencing and screen-sharing
- On-site support where required
Mentoring
Expert mentoring helps teams understand how MADE can be deployed and used most effectively within a project, program or enterprise engineering environment.
- Guidance on project setup and analysis strategy
- Support for model structure and workflow decisions
- Advice on integrating MADE into existing engineering processes
- Practical guidance from experienced model-based RAMS engineers
Implementation Pathway
A typical new MADE user requires structured training followed by practical implementation support to consolidate learning and embed repeatable workflows.
Days of Training
Build an initial level of competence with MADE through structured product training and applied examples.
Days of Implementation Support
Consolidate the training outcomes through practical support, review and guided application.
Customer-Nominated System
Use a system relevant to the customer to maximize familiarity, relevance and practical value.
MADE Milestones Program
The MADE Milestones Program provides structured support from leading RAMS modeling experts using the MADE or MODE platforms.
Define Goals
Clarify project goals and technical objectives.
Check Progress
Keep your team aligned and moving toward project outcomes.
Maximize Outputs
Provide targeted support at specified times.
Expert Contact
Create a direct connection to experienced PHM Technology engineers.
Product Feedback
Provide a channel for usability and software feature feedback.
Need help selecting the right support model?
PHM Technology can recommend a support pathway based on your team size, project scope, deployment needs and desired level of MADE capability.